Frequently Asked Questions

Answers about account, payments, store, consultations, and AI chat.

Can’t find what you need? Contact our support team.

Account & login

How does OTP login work?: Enter your 10-digit mobile number. We send a one-time password (OTP) by SMS. Enter the OTP to sign in or register — no password required. In demo/local mode, the test OTP may be 123456 as shown on the login screen.
Do I need an email to register?: Mobile OTP is required. Email is optional but recommended for order receipts and digital downloads.
I did not receive the OTP. What should I do?: Wait 60 seconds and tap Resend. Check network signal, DND settings, and that the number is correct. If it persists, contact support with your mobile number and time of attempt.
How do I update my birth details?: Go to your dashboard profile (where available) or contact support. Accurate date, time, and place of birth improve kundli and AI answers.

What is AI chat on Nexacore Astrology?: AI chat offers Vedic astrology–style guidance powered by secure AI models. It complements — but does not replace — consultation with a human astrologer.
How much does each question cost?: Pricing depends on question category, typically ₹10–₹300 per question. The exact amount is shown before you confirm.
Are there free questions?: New users may receive up to 3 complimentary questions (as displayed on the chat page). After that, pay per question or use coins.
What are coins?: Coins are prepaid credits on your wallet. Each paid question may use about 1 coin(s) depending on settings — buy coins from the Coins page and use them in chat.
Is AI advice medical or legal?: No. All answers are for spiritual and general guidance only. See our Terms for full disclaimers.

What products can I buy?: We offer spiritual and remedial items — yantras, malas, gemstones, puja kits, and related products — typically priced from ₹10 to ₹2000, plus digital reports.
Which payment methods are accepted?: Checkout supports PayU (UPI, credit/debit cards, net banking). YoPay may be available for certain flows. All payments are in INR.
Is my payment secure?: Yes. Payments run on PCI-compliant gateways over HTTPS. We do not store your card or UPI PIN.
Can I cancel an order?: Before shipment, yes — contact us with your order ID. After dispatch, see our Refund Policy.

How long does delivery take?: We dispatch most orders within 2–5 business days. Courier transit is usually 3–8 days depending on your city. Details: Shipping Policy.
How do I track my order?: Use the tracking link in your SMS/email or visit Order Tracking with order number and mobile.
When do I get digital products?: Immediately after payment — check your dashboard and registered email.
Do you ship outside India?: Currently we deliver within India only.

How do I book a live consultation?: Open the Consultation page, choose an astrologer or slot, pay the shown fee, and join at the scheduled time via the link or chat provided.
Can I reschedule or get a refund?: Yes, under conditions in our Refund Policy (e.g. cancel 24+ hours ahead for full refund).

What data do you collect?: Name, mobile, birth details, orders, and chat history — used only to run the service. We do not sell your data. Read the full Privacy Policy.
How do I delete my account?: Request deletion via the contact page with your registered mobile. Some records may be retained where law requires.

How do I reach customer care?: Use the Contact form, WhatsApp button in the footer, or call the number listed on the contact page. Include your order ID or mobile for faster help.
What are your business hours?: Support typically responds Monday–Saturday, 10:00 AM – 7:00 PM IST. Messages outside hours are answered on the next business day.